Faulty or Warranty item(s):
Should, you require to return any item that you believe to have a fault, we will allow you to return the item within 30 days of receipt of the item for a full refund or exchange.
We will arrange for the item(s) to be collected and returned for an inspection. After inspection and once we are satisfied there is a fault, we will either replace the item(s) or arrange for a full refund and a refund of any carriage costs incurred.
All our tools come with a manufacturer’s warranty which ranges from 1 year to 2-3 years (applicable to items that have been registered on the relevant manufacturers website).
We highly advise to register all Tools purchased to benefit from an upgraded warranty and in most cases a direct collection by the manufacturer of the tool for a warranty inspection and repair. This is a free of charge service and is, in most cases, a much quicker resolution should your item become faulty after 30 days of purchase.
Air Conditioning Units:When returning air conditioning units for any reason, please ensure these are returned as received, they will be fully tested before issuing any refunds.
Petrol Products: When returning petrol products for any reason please ensure these are completely drained of any fuel. Failure to do so may result in your return being rejected/delayed and additional charges being applied.
Vacuums/Extractors: When returning a vacuum or extractor product for any reason please ensure the dust bag is emptied/removed and disposed of. Failure to do so may result in your return being rejected/delayed and additional charges being applied.
*Please see our Warranty Page for more information on how to register your tool and to make a warranty claim.
To begin the process of returning any item(s) back to us please click here.
Damaged item(s):
We only stock the very best items from our professional suppliers however, occasionally an item may be received that has been damaged within transit.
If upon receipt of any item(s) that seems to have been damaged within transit, please notify us within 72 hours of receipt by completing a Contact Form.If your delivery was by Pallet, you must notify us within 24 hours of receipt.
You will need to provide photos of the following, please make sure you have taken photos before discarding any packaging.
- Internal Packaging
• External packaging
• The label attached to the parcel
• The Damage caused to the item(s)
These will need to be sent to us, this will allow us to open an investigation with the courier.
We will arrange for the item(s) to be collected and returned for inspection. After inspection and once we are satisfied the damage has been caused within transit, we will either replace the item(s) or arrange for a full refund and a refund of any carriage costs incurred.
Incorrectly supplied item(s):
We will always try to ensure the correct item(s) is delivered to you however, we are only human and occasionally a mistake can happen.
Should we supply any incorrect item(s), please notify us within 72 hours of receipt by completing a Contact Form.
We can arrange for a collection to take place, or we can provide a shop returns label to send back any incorrect items. Once back with our returns team, we will arrange despatch of the correct item(s). Larger or bulkier items may not be eligible for shop returns labels due to size or weight limitations.
Item(s) not required:
We will endeavour to provide as much information within the content of our product pages to allow you to make an informed decision about your purchase. However, there is always the possibility that the product isn't quite what you were looking for, or you might have ordered the wrong size. or changed your mind.
Should you require to return any item, we will allow you to do so within 30 days of receipt of the item for a full refund or exchange.
A full refund or exchange will be agreed once the item(s) has been received and has been inspected to ensure items are in their original packaging (where applicable) and unused.
We are unable to accept return of products which are not in original, undamaged packaging or have been used.
You can either arrange the return of the goods yourself (we advise that this is sent on a tracked service). To the following address.
MonkeyTools Returns,
5 Broadway Buildings, Boston Road
Ealing, London,
W7 3TT
Alternatively, we can arrange a collection for the item(s) at a charge of £15.99 per collection by completing a Contact Form.
Collections from remote locations or outside the UK and larger/heavier item(s) the collection fee will be priced on application.
- If you refuse to accept a delivery from our courier, we will charge you the cost of having the delivery returned to us.
• If you change your mind after your goods have been dispatched, we will charge you the cost of having the goods returned.
• If you ask us to collect goods from you and you are absent when the courier comes to collect, then a further charge may be applied for a re-collection.
When returning an item back to us, once received, our returns team will email you confirming receipt of your item(s). If you do not receive an email within 3 - 4 working days, please email support@monkeytools.co.uk or call our Returns team on 0207 126 8482.
Failure to notify MonkeyTools within this timeframe may prevent an investigation taking place with no final resolution being offered, therefore, any goods purchased will be non-recoverable / non-refundable and will not be re-dispatched.
If you would like us to arrange the collection of your item(s) then we can be contacted on 01303 852692 or you can contact us by email by filling out the form on the Contact Us page
We will aim to refund any amount due back to you within 15 working days from the day we receive the item(s) back.
